Shipping & Delivery

Last updated: 17 October 2026

Thank you for shopping with The Treasure CO. This page explains how your order is processed, what shipping may cost, and what to expect after you buy.

Order processing

In-stock Treasure Co and Kate & Aud items are normally processed within 1 business day, Monday–Friday, excluding public holidays.

Partner-fulfilled jewellery is normally processed within 1–2 business days after payment. Tracking is added when the parcel ships.

Delivery times

Delivery estimates are shown at checkout. Partner-fulfilled jewellery usually reaches UK addresses within approximately 3–7 business days from payment. Delivery times are estimates rather than guarantees and may be affected by carrier delays, customs, weather, public holidays or peak-season volume.

Items fulfilled from different locations may be sent in separate parcels and can arrive at different times.

Shipping costs

Shipping charges depend on the items in your basket and are shown before payment.

Partner-fulfilled jewellery uses its own shipping rate and free-shipping threshold. In-stock Treasure Co and Kate & Aud items use our standard shipping rates. If your basket contains products from more than one fulfilment group, Shopify may combine the applicable rates at checkout.

Duties and customs

Partner-fulfilled international jewellery orders are shipped Delivered Duty Paid (DDP), so import duties and customs clearance are covered for those items. Other international orders may be subject to local charges where applicable.

Tracking

Once your order ships, we will email tracking information where available. Tracking information can take a little time to update after dispatch.

Address changes

Please check your shipping address carefully at checkout. use our Contact page as soon as possible if you need a correction. Changes may not be possible once fulfilment or packing has started.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us with your order number and we will help with the carrier or fulfilment partner.

Order changes and cancellations

use our Contact page as soon as possible if you need to change or cancel an order. We may be able to make changes before fulfilment starts, but changes or cancellations cannot be guaranteed once processing or packing has begun.